Infinity Network Solutions is redefining technology’s place in business operations and strategy. With a managed IT services partnership (I-SUPPORT) from Infinity Network Solutions, your organization receives not only the technical support and advice your staff requires, but also receives in-depth business/technology consulting with which to plan for the future.
Key Components of Our Managed IT Services
You might have heard of Microsoft’s “Patch Tuesday,” but do you know your IT environment well enough to recognize if an available patch is right for your organization’s various applications? How familiar are you with the version of code running on your firewall, antivirus software, SPAM solution, or other security products in your network? How do you determine what, when, and to whom a patch or update is issued? This level of understanding and management of your IT assets is a key component in our role as your technology partner.
So everything seems to be working fine with your IT services until WHAM! you have an issue with little or no previous warning. Could this have been prevented? Were there really warning signs all along that you just didn’t have the ability to see? We leverage industry-leading tools to continually monitor and manage the health of your IT assets, and we compile all the relevant information into an easy to understand monthly report. Your assigned TEAM (Technical Engineer and Account Manager) will review the state of your IT environment with you so that warning signs aren’t ignored and avoidable issues are, in fact, avoided altogether.
You have an inventory of IT equipment and services that has changed as needed over the years. Did those changes happen as a result of careful planning, or were you faced with technology purchases that seemed to come out of nowhere? Did the expenditures impact your bottom line too greatly due to budget planning not being completely accurate? We understand the cost of IT must yield positive results to your organization, and that is why we take extraordinary care to work with you to ensure your future business plans are able to be supported by the technology you have or plan to acquire in the future.
You or one of your staff members is having a problem with a workstation, or, even worse, your entire organization is down due to network or server problems. Do you have a reliable process to get quick resolution to the problem? Do you call your “IT guy” only to have to leave a message, creating a sense of wonder when you might be getting the assistance you desperately need? You won’t have those concerns when partnering with Infinity Network Solutions. Our help desk assistance center is available to our clients for any IT issue – from minor problems like an annoying pop-up all the way to the most complex network outage.