Infinity Network Solutions is a customer focused and results-oriented network design, installation and managed services company. With a keen eye for detail and a highly-trained staff of experts, we are positioned to deliver in the increasingly technology-driven world of communications. We are looking for someone with strong technical, troubleshooting and analytical skills – combined with a keen ability to communicate well in both verbal and written form. If chosen to be a part of our team, you join our service team with opportunities for career growth.
An engineer is well-versed in computer systems and network functions, including installing/updating/maintaining PC hardware, software, and peripherals. A technician is often the first contact to troubleshoot and resolve end-user computer and application issues. As such, good written and verbal communication skills are required to write detailed ticket notes, create how-to guides and knowledge base articles, and speak to clients in a confident and professional manner.
- Proactive maintenance of client and internal systems
- Answer client calls on help desk, open tickets, log detailed ticket notes
- Work tickets assigned by dispatch through triage and escalation process
- Vendor manage problems that cannot be resolved directly by Infinity (software issue, etc)
- Responsible for individual Client Satisfaction scores (CSAT) and managing utilization (i.e. performing prescribed work)
- PC Repair
- PC Hardware & Software
- Technical Capacity
- Communications Proficiency
Work Environment – This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones and printers.
Physical Demands – The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee occasionally is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms; however, this is largely a sedentary role.
Position Type/Expected Hours of Work – This is a full-time position, and hours of work and days are Monday through Friday, 8:00am to 5:00pm.
To apply for the Engineer position posting, please following this link.