Infinity Network Solutions is redefining technology’s place in business operations and strategy. With a managed I.T. services partnership from Infinity Network Solutions, your organization receives not only the technical support and advice your staff requires, your leadership team also receives in-depth business/technology consulting with which to plan for the future.
Key components of our managed I.T. services include:
Technology Management – You might have heard of Microsoft’s “Patch Tuesday,” but do you know your I.T. environment well enough to recognize if an available patch is right for your organization’s various applications? How familiar are you with the version of code running on your firewall, antivirus software, SPAM solution or other security products in your network? How do you determine what, when and to whom a patch or update is issued? This level of understanding and management of your I.T. assets is a key component in our role as your technology partner.
Network Administration – So everything seems to be working fine with your I.T. services until, WHAM!, you have an issue with little or no previous warning. Could this have been prevented? Were there really warning signs all along that you just didn’t have the ability to see? We leverage industry-leading tools to continually monitor and manage the health of your I.T. assets, and we compile all the relevant information into an easy to understand monthly report. Your assigned TEAM (Technical Engineer & Account Manager) will review the state of your I.T. environment with you so that warning signs aren’t ignored and avoidable issues are, in fact, avoided altogether.
Consulting Services – You have an inventory of I.T. equipment and services that has changed as needed over the years. Did those changes happen as a result of careful planning, or were you faced with technology purchases that seemed to come out of nowhere? Did the expenditures impact your bottom line too greatly due to budget planning not being completely accurate? We understand the cost of I.T. must yield positive results to your organization, and that is why we take extraordinary care to work with you to ensure your future business plans are able to be supported by the technology you have or plan to acquire in the future.
Support Services – You or one of your staff members is having a problem with a workstation, or, even worse, your entire organization is down due to network or server problems. Do you have a reliable process to get quick resolution to the problem? Do you call your “I.T. guy” only to have to leave a message, creating a sense of wonder when you might be getting the assistance you desperately need? You won’t have those concerns when partnering with Infinity Network Solutions. Our helpdesk assistance center is available to our clients for any I.T. issue – from minor problems like an annoying pop-up all the way to the most complex network outage.
DOWNLOAD OUR DATA SHEET – MANAGED I.T. SERVICES (pdf).